Returns and cancellation rights
Returns and cancellation rights
Goods shipped from abroad:
For orders from abroad, I do not require anyone to return anything back abroad, but I may want some products that are intact and fine to be returned to my address. The right of withdrawal applies to unused and undamaged goods. The buyer pays for the return costs when using the right of withdrawal. The seller pays the return costs if he wants the goods returned.
Refunds:
For orders from overseas, I will issue a refund of the entire order if notified within 14 days of the order being delivered.
Substitutes:
If a product is delivered damaged or defective, you must send us a high-quality photo or video of the damage or defect in order for a replacement to be issued.
Lost or stolen packages
For lost in transit or stolen packages, there are two options available to you. We can either refund you for the entire order or we will send out a single replacement per order, free of charge – it's entirely up to you.
Countries outside Norway:
For the countries Belgium, Bulgaria, Denmark, Finland, France, Hong Kong SAR China, Ireland, Italy, Japan, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Singapore, Slovakia, Spain, United Kingdom, Switzerland, Sweden, Germany and the USA the same rules apply so those of you coming from these countries must be extra careful with your orders to avoid returns as shipping to Norway can be high. If the product is damaged you can ask for a refund, but not if the products are whole and fine and you do not send them back to Norway.
For products shipped from warehouse in Norway: NB! (Ships only in Norway)
Right of withdrawal
You have a full right of withdrawal (return and exchange) within 14 days of receiving the item. This right can only be exercised if the item is unused and undamaged. You have the right to open the package, but the packaging must not be opened beyond that. You must collect the package from your local post office to exercise your right of withdrawal.
When returning, you must contact Elin Måseide and arrange a return. If you return without an agreement, you are responsible for the goods until they are received by Elin Måseide. The customer pays the return costs when the goods are sent back and you wish to exchange goods that are not damaged or faulty. Feel free to reuse packaging you have at home such as bags and the like for the most reasonable possible shipping. If a refund is desired, the buyer pays the return costs.
It is a good idea to arrange shipping at home since it is the most affordable, where you write a code etc. on the package and choose a small or large package.
See the postal service's website here:
https://www.posten.no/sende/i-norge/norgespakke
Please contact Elin Måseide upon return.
Returned goods should be sent to Elin Måseide, Harhauggata 25A, 6006 Ålesund.
It would be great if you could send it to me at the Kiwi Skarbøvik parcel box or to the Tuenesveien parcel box where possible. (Post Nord or the post office).
Return from Parcel Box
- You must have the Posten app or the Post Nord app to reserve a slot.
- Select return in the app and follow the steps.
- Attach the return address label to the middle of the package with the barcode clearly visible.
- The hatch will be closed for two hours from the time you reserve it.
- You can reserve a hatch at any time.
Refund
The right of return can be exercised without giving a reason, and must be returned within 14 days of receiving the item. If you exercise your right of withdrawal, I undertake to refund your payment for the item(s) no later than 14 days after they have been received. We can only refund via the same payment method that was used when the purchase was made. Please contact us if the refund concerns an invoice or card payment.
Defects in the product – the buyer's rights and complaint period
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect as soon as possible.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand the agreement be terminated and/or demand compensation from the seller.
Complaints to the seller must be made in writing. You fill out the cancellation form that you find at the bottom of this page and send it by email or together with the package you are returning.
Substitutes:
If a product is delivered damaged or defective, you must send us a high-quality photo or video of the damage or defect in order for a replacement to be issued.
Correction or resubmission
The buyer can choose between demanding the defect be rectified or delivery of equivalent goods. The seller may, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Rectification or replacement shall be carried out within a reasonable time. The seller is not entitled to make more than two attempts to remedy the same defect.
Price reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in their defective and contractual condition. If special reasons justify it, the price reduction may instead be set equal to the significance of the defect for the buyer.
Raising
If the goods are not corrected or replaced, the buyer may also cancel the purchase when the defect is not insignificant.