Right of withdrawal
Return and right of withdrawal
Goods sent from abroad:
For orders from abroad, I do not require anyone to return anything.
Refunds:
For orders from overseas, I will issue a full refund of the order if notified within 30 days of the order being delivered.
Replacements:
If a product is delivered damaged or defective, you must send us a high quality photo or video of the damage or defect in order for a replacement to be issued.
Lost or stolen packages
For lost in transit or stolen packages, there are two options available to you. We can either refund you for the entire order or we'll send out a single replacement per order, free of charge - it's entirely up to you.
For products sent from warehouses in Norway.
Right of withdrawal
You have a full right of withdrawal (return and exchange) within 14 days of receiving the item. This right can only be used if the item can be returned in its original packaging, and is essentially unchanged. You have the right to open the package, but packaging must not be opened beyond that. You have to collect the package from your local post office to make use of the right of withdrawal. When returning, you must contact Elin Måseide and arrange a return. If returned without agreement, you yourself are responsible for the goods until they have been received by Elin Måseide. You must pay the return costs when the goods are sent back. Contact www.uniketurprodukter.com when returning.
Returned goods are sent to uniketurprodukter.com, PO Box 6006, Harhauggata 25A, 6006 Ålesund.
Refund
The right of return can be used without giving a reason, and must be sent back within 14 days of receiving the item. If you use the right of withdrawal, we undertake to refund your payment for the item(s) no later than 14 days after they have been received. We can only pay back via the same payment method that was used when the purchase was made. Get in touch if the refund concerns an invoice or card payment.
Defects in the product - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will claim the defect as soon as possible.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller must be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
Elevation
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.
https://acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:af36cd68-fdf1-34a0-87c1-cd69f29cc352